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Terms & Conditions

Welcome to MetalDekho.com, a digital platform that connects buyers with steel manufacturers and suppliers. By accessing or using our platform, you agree to the following terms:

• Platform Role: MetalDekho serves as a marketplace and does not manufacture, sell, or guarantee any product quality or service. All transactions and communications occur directly between buyers and suppliers.

• Supplier Responsibility: Suppliers are responsible for the accuracy and authenticity of their product listings, certifications, compliance with applicable laws, and fulfillment of buyer orders.

• Buyer Responsibility: Buyers must conduct due diligence before making any purchase or commitment. MetalDekho does not guarantee product availability or suitability.

• Prohibited Activities: Users must not misuse the platform for fraudulent, illegal, or unethical activities, including misrepresentation or violation of intellectual property rights.

• Intellectual Property: All content on MetalDekho, including logos, designs, and platform code, is protected by copyright and trademark laws.

• Limitation of Liability: MetalDekho is not liable for any losses, damages, or disputes arising from transactions between buyers and suppliers.

• Modifications: We reserve the right to update or modify these terms at any time. Continued use of the platform constitutes acceptance of the updated terms.

Refund and Return Policy

At MetalDekho, we are a digital marketplace that connects buyers with steel manufacturers and suppliers. We facilitate product promotion and transaction connections, but we do not manufacture, sell, or own any products listed on our platform.

Returns and Refunds

• Direct resolution with suppliers: All refund, return, and warranty requests must be directed to the individual suppliers. Buyers are responsible for reviewing the specific return policies and terms provided by each supplier before making a purchase.

• No direct sales by MetalDekho: Since MetalDekho does not sell products directly, we do not process payments or handle returns and refunds.

• Buyer responsibility: We encourage buyers to verify product details, certifications, and supplier policies carefully to ensure satisfaction.

• Supplier commitments: Suppliers on MetalDekho are responsible for honoring their own return and refund policies, including addressing any product defects, damages, or non-conformities.

Dispute Resolution

MetalDekho may assist in facilitating communication between buyers and suppliers in case of disputes, but we do not arbitrate or decide outcomes related to refunds or returns.

Payment and Transactions

Payments for purchases and refunds, if applicable, occur directly between buyers and suppliers outside our platform. MetalDekho is not liable for payment processing or failures.

Privacy Policy

At MetalDekho, we respect your privacy and are committed to protecting your personal information. As a digital marketplace, MetalDekho collects and uses personal data solely for the purpose of providing our platform services and improving your experience.

• Information We Collect: When you register as a buyer or supplier, we collect essential information such as your name, contact details, company information, and transaction history.

• Use of Information: Your data is used to facilitate communication between buyers and suppliers, process enquiries, manage your account, and provide personalized services on our platform.

• Data Sharing: MetalDekho does not sell or rent your personal information to third parties. We only share necessary data with suppliers or buyers involved in transactions or when required by law.

• Security: We implement industry-standard security measures to safeguard your data against unauthorized access, alteration, or disclosure.

• Cookies & Tracking: Our platform uses cookies to enhance user experience and analyze traffic. You can manage your cookie preferences through your browser settings.

• Your Rights: You have the right to access, update, or delete your personal information by contacting us.

By using MetalDekho, you agree to the collection and use of your information as described in this policy.